Privacy Policy
At Koala Health, we are committed to safeguarding your privacy. This Privacy Policy outlines how we collect, utilize, and share your personal information when you visit or make purchases through our website, https://www.koalahealth.com.au (referred to as the "site").
Collection of Personal Information
Upon visiting the site, certain information about your device is automatically collected, including details about your web browser, IP address, time zone, and some of the cookies installed on your device. Furthermore, as you navigate the site, we gather data regarding the specific web pages or products you view, the websites or search terms that directed you to our site, and your interactions with the site. This automatically collected information is referred to as "Device Information".
We employ various technologies to collect Device Information:
- "Cookies" are files placed on your device or computer containing an anonymous unique identifier. For more details on cookies and how to disable them, please visit http://www.allaboutcookies.org.
- "Log files" track actions on the site and gather data such as your IP address, browser type, internet service provider, referring/exit pages, and timestamps.
- "Web beacons", "tags", and "pixels" are electronic files used to record information about your site browsing activity.
Additionally, when you make a purchase or attempt to do so through the site, we collect specific information from you, including your name, billing and shipping addresses, payment details (such as credit card numbers), email address, and phone number. This information is referred to as "Order Information".
In this Privacy Policy, "Personal Information" encompasses both Device Information and Order Information.
Utilization of Personal Information
We primarily use the Order Information we collect to fulfill orders placed through the site, which includes processing payment information, arranging shipping, and providing invoices and order confirmations. Furthermore, we utilize this Order Information to:
- Communicate with you;
- Assess orders for potential risk or fraud; and
- Provide information or advertising related to our products or services, based on your preferences.
The Device Information we collect aids us in identifying and mitigating potential risks and fraud, particularly through IP address analysis. Moreover, it assists us in enhancing and optimizing the site's performance by generating analytics on how customers browse and interact with the site, as well as evaluating the effectiveness of our marketing and advertising efforts.
Sharing of Personal Information
We share your Personal Information with third-party service providers to assist us in utilizing your Personal Information as described above. For instance, we utilize Shopify to operate our online store; you can learn more about Shopify's handling of Personal Information at https://www.shopify.com/legal/privacy. Additionally, we employ Google Analytics to gain insights into how our customers utilize the site; for details on Google's use of Personal Information, visit https://www.google.com/intl/en/policies/privacy/. You can opt out of Google Analytics by visiting https://tools.google.com/dlpage/gaoptout.
Moreover, we may disclose your Personal Information to comply with applicable laws and regulations, respond to legal requests for information, or safeguard our rights.
Behavioral Advertising
As mentioned earlier, we use your Personal Information to deliver targeted advertisements or marketing communications that we believe may interest you. To learn more about how targeted advertising functions, visit the Network Advertising Initiative’s educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
Do Not Track
Please note that we do not alter our site’s data collection and usage practices in response to Do Not Track signals from your browser.
Your Rights
If you are a European resident, you have the right to access, correct, update, or delete personal information we hold about you. To exercise this right, please contact us using the contact information provided below.
Furthermore, if you are a European resident, please note that we process your information to fulfill contracts we may have with you (such as processing orders placed through the site) or for our legitimate business interests as outlined above. Additionally, your information may be transferred outside of Europe, including to Canada and the United States.
Data Retention
We retain your Order Information for our records when you place an order through the site, unless you request its deletion.
Changes
We reserve the right to update this privacy policy periodically to reflect changes in our practices or for operational, legal, or regulatory reasons.
Contact Us
For more information about our privacy practices, questions, or complaints, please contact us via email at sales@koalahealth.com.au or 1300 916 264